Reinstall System Restore
The problem I’m having is when trying to start System Restore a window pops up saying ‘System Restore has encountered a problem and needs to close’. Then when I go into System Properties & click on the System Restore tab I get a couple of different errors. One time it will say: ‘Run DLL as an App has encountered a problem and needs to close’, the other message says: An exception occurred while trying to run “C:\Windows\system32\shell32.dll” or “C:\WINDOWS\system32\sysdm.cpl”. This is in a box with RUNDLL in the title bar & it has a big red ball with a white ‘X’ in the screen.
In this case, we can try to reinstall System Restore, follow the below steps :
Step 1 : You will need to be able to view hidden files, so go to Start>> Control Panel>> Folder Options>> View tab. Under Advanced settings, place a checkmark in: “Show hidden files and folders”. Then uncheck: “Hide extensions for known file types”. Click Apply, then OK to exit.
Step 2 : Open Windows Explorer, then go to Windows>> inf folder. Open the inf folder and find a file named: sr.inf
Step 3 : Right click this file and select “Install” from the resulting menu.
Note: This procedure will delete all restore points from your old installation and recreate a fresh installation of System Restore.